Privacy Policy
Last updated: January 2025
1. Who We Are
Sikatrix Business Accountants ("we", "our", "us") is a professional accounting firm registered in South Africa, operating from 42 Hennie Alberts Street, Brackenhurst, Alberton, 1448. We are bound by the Protection of Personal Information Act 4 of 2013 (POPIA) as our Information Officer.
Contact: info@sikatrix.com | (011) 867-2550
2. What Personal Information We Collect
We may collect the following categories of personal information:
- Identification information: Full name, identity number, company registration number
- Contact information: Email address, phone number, physical and postal address
- Financial information: Income, expenses, bank details, tax numbers (required to provide accounting services)
- Employment information: Employee data provided for payroll processing
- Website usage data: IP address, browser type, pages visited (via cookies)
3. How We Collect Your Information
We collect personal information through:
- Consultation bookings and contact forms on our website
- Email and telephone communications
- Documents provided for accounting and tax services
- SARS eFiling and CIPC portals where we act on your behalf
- Cloud accounting platforms (QuickBooks, Xero, Sage) used to provide services
4. Why We Process Your Information (Lawful Basis)
We process personal information on the following grounds:
- Contract: To fulfil our accounting and tax service agreements with you
- Legal obligation: To comply with SARS, CIPC, SAIPA, and other regulatory requirements
- Legitimate interests: To communicate service updates, deadline reminders, and relevant compliance information
- Consent: For marketing communications and newsletter subscriptions
5. How We Use Your Information
Your information is used to:
- Provide accounting, tax, bookkeeping, and payroll services
- File returns with SARS and CIPC on your behalf
- Communicate regarding your account and service delivery
- Send compliance reminders and deadline alerts
- Send newsletters and educational content (with your consent)
- Improve our website and service delivery
6. Who We Share Your Information With
We do not sell your personal information. We may share it with:
- SARS: As required for tax submissions, PAYE, VAT, and related compliance
- CIPC: For company registration and annual returns
- Cloud software providers: QuickBooks, Xero, Sage, Draftworx, SimplePay, Syft — subject to their own privacy policies and data processing agreements
- Email service providers: For client communications (subject to data processing agreements)
7. How Long We Keep Your Information
In accordance with the Tax Administration Act and SAIPA professional standards, we retain client financial records for a minimum of 5 years from the date of the last relevant transaction. Certain records may be retained for longer if required by law.
Marketing data is retained until you unsubscribe or request deletion.
8. Security
We implement appropriate technical and organisational measures to protect your personal information, including encrypted file storage, access controls, and secure cloud platforms. However, no internet transmission is completely secure.
9. Your Rights Under POPIA
You have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Object to the processing of your information
- Lodge a complaint with the Information Regulator of South Africa
To exercise these rights, email info@sikatrix.com.
10. Cookies
Our website uses cookies to improve user experience and analyse traffic. See our Cookie Policy for details.
11. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or a prominent notice on our website.
12. Contact
Questions or requests: info@sikatrix.com | (011) 867-2550 | 42 Hennie Alberts Street, Brackenhurst, Alberton, 1448